burger icon

Contact Us

If you need assistance in connection with your use of Enjoy 96 on the official website enjoy96-aussie.com, you may contact the support team primarily via the online contact form provided below or by email at [email protected]. Please provide your full name, a valid email address or messenger ID, and a clear description of your question, complaint, or request so that our team can review and respond appropriately.

We aim, but do not guarantee, to reply to all properly submitted inquiries within one business day. Response times may vary depending on the complexity and volume of requests. For faster support where available on enjoy96-aussie.com, you may use the live chat feature. Telephone contact details are not specified, and no physical or mailing address is currently provided. The casino is described as operating with a claimed but unverified offshore licence, and it is treated as effectively unlicensed for Australian regulatory purposes.

Important legal and regional notice for Australian users (AU):

  • The services associated with Enjoy 96, as offered via enjoy96-aussie.com, are directed to users on a cross-border basis and are not licensed or authorised by any Australian regulator, including the Australian Communications and Media Authority (ACMA).
  • As of 2026, the operation is considered to be providing interactive gambling services to Australian residents in a manner that may contravene the Interactive Gambling Act 2001 (Cth). By contacting support, you acknowledge that you are aware the operator is treated as effectively unlicensed, with a claimed Curaçao licence that is unverified or not validated.
  • No Australian office, headquarters, or local representative is specified. All communications should therefore be treated as cross-border electronic communications with an offshore operator whose corporate details, registration number, tax identification, and physical address have not been independently verified.

Use of contact channels and limitations:

  • Do not submit passwords, full payment card numbers, full bank account numbers, or other highly sensitive financial information via the contact form or standard email. Support may ask you to provide limited identifying details strictly for account verification.
  • Support correspondence is intended for general assistance only and does not constitute financial, legal, or professional advice. For legal or tax questions, you should consult an independent professional in Australia.
  • If you have a complaint about game outcomes, bonuses, or account actions, clearly label your message as a "Complaint" in the subject or first line of your message and include relevant dates, transaction IDs, and screenshots where possible.
  • Dispute resolution is handled solely by the offshore operator. As the claimed Curaçao licence is unverified, there may be no effective access to a recognised external dispute resolution body or Australian tribunal for gambling disputes involving enjoy96-aussie.com.

Responsible gambling and risk notice:

  • If your contact relates to gambling harm, self-exclusion, or deposit limits, clearly indicate this in your message so support can prioritise your request. However, because the operator is treated as unlicensed for Australian purposes, there is no assurance that any self-exclusion or limit you request will be recognised or enforceable under Australian law.
  • Australian residents who require immediate help with gambling problems should contact local support services such as:
    • GambleAware (NSW and national resources): visit the official GambleAware website for up-to-date contacts and tools.
    • National services: consult your state or territory government resources for current helplines and counselling services available in 2026.
  • By using the contact channels provided on enjoy96-aussie.com, you accept that you are interacting with an offshore gambling service provider that may not provide protections equivalent to those required under Australian consumer and gambling laws.

Privacy and data handling notice:

  • Information you submit through the contact form or by email (such as your name, email address, messenger ID, and message content) will be used to process and respond to your inquiry. Additional verification information may be requested where necessary to address account-specific issues.
  • Because the operator's corporate and licensing details are unverified and no Australian establishment is declared, your data is likely processed outside Australia and may not be subject to Australian Privacy Principles or equivalent safeguards.
  • Do not use the contact channels to send unlawful, abusive, or infringing content, or to solicit unauthorised financial transactions. Messages of this nature may not receive a response and may lead to account-related action by the operator.

By submitting a message through the contact form or by communicating with [email protected] in relation to Enjoy 96, you confirm that you have read and understood the above notices, including the limitations arising from the operator's unverified offshore status and the absence of Australian licensing as at 2026.